---
title: "The Yurtici Kargo mess"
description: "A Romoss power bank delivery turned into unanswered phones, fake delivery notices, and a branch that told a customer to get lost."
canonical_url: https://www.oguzhan.co/yurtici-kargo-kirikkale-branch-disaster/
author: "Oğuzhan Koçaklı"
author_url: https://www.oguzhan.co/about/
date_published: 2015-01-14T17:57:27+00:00
date_modified: 2026-09-14T06:00:57+00:00
language: en
translations:
  tr: https://www.oguzhan.co/tr/yurtici-kargo-rezilligi/
---

# The Yurtici Kargo mess

First, thanks to Yurtici Kargo’s shameless Kirikkale branch, indifferent call-center staff, and social-media managers whose job is unclear, for driving me mad enough to write this.

In the previous post I reviewed a Romoss power bank. Webdenal.com, the seller, was attentive and solid; their courier choice was not. Istanbul to Kirikkale normally takes a day. My parcel, shipped the day before, was logged at the Kirikkale branch around 11:30 yesterday and put on delivery. From 12:07 to 12:47 I called; branch staff bothered to answer once. When I said I had an important appointment and asked when the parcel would arrive, I learned delivery starts from outside the city. When I said I live downtown and every other courier starts there, I got: “Are we supposed to learn it from you, huh?” Yes, a national courier agent said that to me, word for word. When I answered that yes, if needed you will learn it, the so-called agent piled on with “Who do you think you are?” and similar bottom-of-the-barrel rudeness, then after I pushed back hung up with “Dear brother, I’ll call my friend right away, they’ll bring yours first.” Of course it never came, and no one called again. Waiting, I phoned the call center twice; all they could do was open complaint tickets. I am still waiting on those two. Around 17:30 tracking flipped to address visited, unreachable, notice left. I went down to the building door: no notice. Nobody rang; no note; the parcel was back at the branch. Pure Kirikkale-branch incompetence. The call center opened a third ticket. Today I went to pick it up myself. I was alone in the branch and phones that rang went unanswered. While they spent ten minutes hunting my parcel I even called the branch from my mobile; it rang, nobody picked up. A truly nauseating brand failure… Through all of it, nothing from their social accounts on Twitter. They could at least have built a pink-lie team that DMs “send your number, we’ll reach you.” My advice: do not work with Yurtici Kargo, do not choose them on online checkouts, send with someone else. I know I am not the only victim; below are some tweets at them. Even I blushed reading them; I hope the brand does too.

Note 1: The tweets below were posted in the last 5 hours.

Note 2: I checked the last week and could not find a single thank-you tweet. If I had, I would have posted it.

Note 3: For another mess, see Elvan Salman’s write-up at [http://www.twitlonger.com/show/n_1sk036h](http://www.twitlonger.com/show/n_1sk036h).

> Şehir içi bir kargo [@YurticiKargo](https://twitter.com/YurticiKargo) ile teslim edilmediği 12. günü doldurdu. Şube telefonu 12 gündür açılmıyor. Söyledikleri yalan da cabası.
>
> – Cem TURAN (@Cem_TRN) [14 Ocak 2015](https://twitter.com/Cem_TRN/status/555416974596272130)

> Teslim edilmemis kargoyu, teslim edilmis, gosterip 3 gundur teslim etmeyen kargoya [@YurticiKargo](https://twitter.com/YurticiKargo) denir..
>
> – Gokhan Unal (@gokunall) [14 Ocak 2015](https://twitter.com/gokunall/status/555405896315326465)

> [@YurticiKargo](https://twitter.com/YurticiKargo) bu kadar kötü hizmet olamaz hem kargo ücreti veriyorum hem de üstüne bursa/gökuşağı şubesine gidip kendim alıyorum.
>
> – SametKucuk (@SametKucuk) [14 Ocak 2015](https://twitter.com/SametKucuk/status/555402006308085761)

> Yurtiçi Kargo çok tırrık, el mahkum olmasa MNG’den asla şaşmam.
>
> – Emir Karşıyakalı (@EmirKarsiyakali) [14 Ocak 2015](https://twitter.com/EmirKarsiyakali/status/555390073118924800)

> 800 km uzaktan gelen kargoyu, şubenize 800 m uzaklıktaki adreste istediğim isme teslim ettiremedim ya [@YurticiKargo](https://twitter.com/YurticiKargo), daha ne diyeyim size!
>
> – aniceman (@anicemania) [14 Ocak 2015](https://twitter.com/anicemania/status/555377289295581185)

> .[@YurticiKargo](https://twitter.com/YurticiKargo) hizmette çığır açtı.Adrese gönderim paketi almaya gidiyorsun, sinirli ve tavırlısın ya,hakaret, bağrış, çığrış, kalkan eller.
>
> – Elvan Salman (@salmanelvan) [14 Ocak 2015](https://twitter.com/salmanelvan/status/555376209857888256)

> [@YurticiKargo](https://twitter.com/YurticiKargo) 8. defa kargoyu yanlış adrese ilettiniz, beceriksiz misiniz dalga mı geçiyorsunuz. Size kargo değil çöp bile attırılmaz.
>
> – sezgin durmuş (@sezgindurmus) [14 Ocak 2015](https://twitter.com/sezgindurmus/status/555374407007625216)

> Yurtiçi Kargo kullanmayın, kullandırtmayın. Bu firma iflas edene kadar yazıcam
>
> – Anıl Kıllan (@anilerz) [14 Ocak 2015](https://twitter.com/anilerz/status/555372516873879553)

> [@YurticiKargo](https://twitter.com/YurticiKargo) bir kargo şirketinde olmaması gereken herşey sizde. Telefonu açmayan saygısız elemanlar, teslim edilmeyen kargolar. PES!!
>
> – Burak Aşık (@cpt_love) [14 Ocak 2015](https://twitter.com/cpt_love/status/555365326565933058)